FREQUENTLY ASKED QUESTIONS

1. What does REFYN sell?

REFYN sells fashion clothing, footwear, and accessories for men and women, featuring a curated selection of contemporary fashion brands and lifestyle essentials.

2. Where does REFYN source its products?

REFYN sources its products from established local suppliers in South Africa. We purchase products from our suppliers and hold inventory before fulfilling customer orders.

We maintain supplier invoices and relevant purchasing documentation for our inventory where applicable.

3. Does REFYN hold stock?

Yes. REFYN holds clothing, footwear, and fashion accessory inventory and fulfils customer orders directly. Orders are processed and prepared for dispatch from available stock.

4. Can I shop at the REFYN store?

Yes. Customers can shop online through our website or visit our physical location in Paarl, Western Cape, to browse and purchase available fashion products.

5. Can I order online and collect my order?

Yes. In-store collection may be available for eligible orders. Where available, the collection option will be displayed during checkout.

6. Where is REFYN located?

Our store and pickup location is:

13 Ambagsvallei Street
Paarl, Western Cape, 7646
South Africa

7. What are REFYN's business hours?

Monday – Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 9:00 AM – 3:00 PM

8. How long does delivery take?

Orders are generally delivered within 2–4 business days after dispatch. Delivery times may vary depending on the destination, courier schedules, public holidays, peak periods and other delivery conditions.

9. Do you offer free delivery?

Yes. REFYN offers free delivery on orders over R1,000 within South Africa.

Orders below R1,000 may be subject to a delivery fee, which will be displayed at checkout before payment is completed.

10. Which courier companies does REFYN use?

REFYN uses selected courier partners, including Aramex and The Courier Guy, for nationwide deliveries.

11. Will I receive tracking information?

Yes. Tracking information is provided for dispatched orders where tracking is available, allowing customers to monitor their orders during delivery.

12. How long does it take to process my order?

Orders are generally processed within 1–2 business days after successful payment and order verification.

13. Can I return my order?

Yes. Customers may request a return within 7 days of receiving their order for eligible change-of-mind returns, provided the product meets the applicable conditions outlined in our Returns, Refunds & Exchanges Policy.

Applicable consumer rights under South African law remain unaffected.

14. Can I return clothing or footwear if I change my mind?

Change-of-mind returns may be accepted subject to our applicable return conditions.

Clothing and footwear should generally be unused, unworn, unwashed, and in their original condition, with original packaging, tags, labels and accessories intact where applicable.

For hygiene reasons, certain items may be subject to additional return conditions. Applicable consumer rights under South African law remain unaffected.

15. What if my order arrives damaged, faulty, or incorrect?

Please contact REFYN as soon as possible and provide your order number, a description of the issue, and clear photographs or videos of the product and packaging where applicable.

We will review the matter and assist in accordance with our Returns, Refunds & Exchanges Policy and applicable South African consumer-protection laws.

16. Are REFYN products authentic?

REFYN sources its products through local suppliers and makes reasonable efforts to ensure that products offered for sale are genuine and accurately represented.

Where necessary, REFYN may request or retain supplier documentation and proof of purchase relating to products sold.

17. Do REFYN products come with a warranty?

Warranty coverage depends on the specific product and manufacturer. Where a manufacturer's warranty applies, the relevant warranty information will be provided with the product or communicated on the applicable product page.

18. What is included with my purchase?

What's included depends on the specific product. Items may include original packaging, tags, labels, accessories, care instructions, or other components where applicable.

Please refer to the relevant product listing for details about the specific items included with your purchase.

19. How can I contact REFYN?

You can contact our team for assistance with products, sizing, orders, deliveries, returns, exchanges, and general enquiries.

WhatsApp Support: +27 72 308 0752
Email: sales.refyn@gmail.com

You can also visit us at:

REFYN
13 Ambagsvallei Street
Paarl, Western Cape, 7646
South Africa