Frequently Asked Questions

1. What does REFYN sell?

REFYN offers a curated selection of modern watches, including everyday, fashion, fitness, and smart watches for men and women.

2. Can I shop at the REFYN store?

Yes. REFYN operates both online and in-store. Customers can visit our store during business hours to browse and purchase available watches.

3. Can I order online and collect my watch?

Yes. Customers can place an order through our website and choose in-store collection where available.

4. Where is REFYN located?

Our store and pickup location is:

981 Masakaneng Street
Modimolle, Limpopo, 0510
South Africa

5. What are REFYN's store hours?

Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 9:00 AM – 3:00 PM

6. How long does delivery take?

Orders are generally delivered within 2–4 business days after dispatch. Delivery times may vary depending on your location and courier conditions.

7. Which courier companies does REFYN use?

We currently use selected courier partners, including Aramex and The Courier Guy.

8. Will I receive tracking information?

Yes. Tracking information is provided for dispatched orders where tracking is available.

9. How long does it take to process my order?

Orders are generally processed within 1–2 working days after successful payment and verification.

10. Can I return a watch?

Yes. Customers may request a return within 7 days of receiving their order, provided the watch meets the applicable return conditions.

11. Can I return a watch if I have changed my mind?

Yes, subject to the applicable return conditions. The watch must generally be unused, in its original condition, and returned with the required packaging and accessories.

12. What if my watch arrives damaged or faulty?

Please contact REFYN as soon as possible and provide your order number, a description of the issue, and clear photographs of the watch and packaging where applicable. We will review the matter and assist in accordance with our Returns & Refunds Policy and applicable consumer-protection laws.

13. What payment methods are accepted?

Available payment methods are displayed during checkout. Orders must be successfully paid for before they can be processed and dispatched.

14. Are REFYN watches water-resistant?

Water resistance varies between watch models. Customers should check the product specifications for the specific watch before exposing it to water.

15. How can I contact REFYN?

You can contact us by phone or WhatsApp at +27 64 607 1393 or by email at sales.refyn@gmail.com.

16. Do you offer international shipping?

REFYN currently primarily delivers within South Africa. International shipping may be introduced in the future, subject to availability and applicable shipping requirements.