Refund policy
At REFYN, we want you to be satisfied with your watch purchase. If you need to return a watch or request a refund, please review the terms below.
1. RETURN PERIOD
Customers may request a return within 7 days of receiving their order, provided the watch meets the return conditions outlined below.
Return requests submitted after the applicable return period may not be accepted.
Nothing in this policy limits any rights available to consumers under applicable South African consumer-protection laws.
2. RETURN CONDITIONS
To be eligible for a return, the watch must:
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Be unused and in its original condition.
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Be returned in the original packaging.
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Include all original accessories, manuals, tags, and documentation supplied with the watch.
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Not show signs of wear, scratches, damage, alteration, or misuse.
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Include valid proof of purchase.
Watches that have been worn, damaged, altered, resized, modified, or otherwise used may not qualify for a change-of-mind return.
3. CHANGE-OF-MIND RETURNS
If you change your mind about your purchase, you may request a return within the applicable return period, provided the watch remains unused and meets all return conditions.
Return shipping costs for change-of-mind returns may be the responsibility of the customer.
Any refund will be processed once the returned watch has been received and inspected.
4. DAMAGED OR FAULTY WATCHES
If your watch arrives damaged or appears to have a manufacturing fault, please contact REFYN as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the watch
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Photographs of the packaging where applicable
We may request additional information or arrange an inspection before determining the appropriate resolution.
Where a product is confirmed to be defective or damaged before delivery, REFYN will provide an appropriate remedy in accordance with applicable South African consumer-protection laws.
5. INCORRECT ITEM
If you receive the wrong watch or an item that does not match your order, please contact us as soon as possible.
REFYN will investigate the issue and, where applicable, arrange for the incorrect item to be returned and the correct item to be supplied.
6. REFUNDS
Approved refunds will be processed after the returned watch has been received and inspected.
Refunds will generally be made using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
Refunds may take additional business days to reflect in the customer's account after REFYN has processed the refund.
7. RETURN SHIPPING
For approved returns, REFYN will advise the customer of the applicable return process.
For change-of-mind returns, the customer may be responsible for the cost of returning the watch.
Where the return relates to an incorrect, damaged, or confirmed defective item, REFYN will provide appropriate assistance in accordance with applicable law.
8. WATCH PACKAGING & ACCESSORIES
Please retain the original watch box, packaging, protective materials, manuals, warranty documentation, tags, and any accessories received with your order.
Missing packaging or accessories may affect eligibility for certain change-of-mind returns.
9. ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS
A watch may not qualify for a change-of-mind return where it has:
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Been worn or used.
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Scratched or damaged.
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Been altered or modified.
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Had links removed or adjusted.
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Been exposed to water contrary to its specified water-resistance rating.
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Been damaged through misuse, negligence, or improper care.
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Been returned without required accessories or packaging.
This does not affect any consumer rights relating to defective or unsafe products under applicable South African law.
10. HOW TO REQUEST A RETURN
To request a return, contact REFYN with:
Order Number:
Full Name:
Contact Number:
Reason for Return:
Proof of Purchase:
Please send your return request to:
📞 072 282 4113 | Phone / WhatsApp
Our team will provide the next steps once your request has been reviewed.
11. INSPECTION OF RETURNS
All returned watches are inspected before a refund, exchange, or other remedy is approved.
The inspection is conducted to verify the condition of the watch and confirm that it meets the applicable return requirements.
12. EXCHANGES
Where applicable, customers may request an exchange for another watch of the same or different value.
Exchange availability is subject to stock availability and the applicable return conditions.
Any difference in price may need to be paid or refunded, as applicable.
13. CONSUMER RIGHTS
Nothing in this Refund & Return Policy is intended to limit or exclude any rights or remedies available to consumers under applicable South African law, including rights under the Consumer Protection Act 68 of 2008, where applicable.
14. CONTACT US
If you have any questions regarding our Refund & Return Policy, please contact us:
📞 072 282 4113 | Phone / WhatsApp
✉️ sales.refyn@gmail.com
📍 REFYN
981 Masakaneng Street
Modimolle, Limpopo, 0510
South Africa