RETURNS, REFUNDS & EXCHANGES POLICY

At REFYN, we want you to be satisfied with your purchase. If you need to return or exchange a clothing or fashion item, please review the policy below before contacting our team.

1. RETURN PERIOD

Customers may request a return or exchange within 7 days of receiving their order for eligible change-of-mind returns.

Returned items must meet the applicable conditions set out in this policy.

Nothing in this policy limits or excludes any consumer rights available under applicable South African law.

2. RETURN CONDITIONS

For a change-of-mind return or exchange to be considered, the clothing or fashion item must:

• Be unused, unworn and unwashed.

• Be in its original condition.

• Have all original tags, labels and protective materials attached, where applicable.

• Be returned in its original packaging, where applicable.

• Include any original accessories or additional items supplied with the product.

• Not show signs of wear, stains, damage, alteration, washing, perfume or other use.

• Include the original proof of purchase or order information.

REFYN reserves the right to inspect returned items before approving a change-of-mind return or exchange, subject to applicable consumer-protection law.

3. SALE & PROMOTIONAL ITEMS

Items purchased during a sale, promotional campaign or special offer may be subject to specific return or exchange conditions communicated at the time of purchase.

Any applicable statutory consumer rights remain unaffected.

4. EXCHANGES

Customers may request an exchange for another eligible clothing or fashion item, subject to availability.

If the requested replacement is unavailable, REFYN may offer an alternative solution where appropriate.

For eligible change-of-mind exchanges, the customer may be responsible for applicable return and delivery costs.

Nothing in this section limits any rights available to consumers under applicable South African law.

5. INCORRECT, DAMAGED OR DEFECTIVE ITEMS

Please contact REFYN as soon as reasonably possible if you receive:

• The wrong product or size;

• A product damaged during delivery;

• A product with a manufacturing defect; or

• A product that does not conform to applicable South African consumer-protection requirements.

REFYN may request photographs, videos, order information or other reasonable information to assist with assessing the issue.

Where applicable, REFYN will provide the appropriate remedy in accordance with South African consumer-protection law.

6. CHANGE OF MIND

REFYN may accept eligible change-of-mind returns within 7 days of delivery, provided the clothing or fashion item meets the applicable return conditions.

Change-of-mind returns are subject to the condition requirements in this policy, including the requirement that products are unused, unworn and unwashed and returned with their original packaging, tags and applicable accessories.

The customer may be responsible for applicable return delivery costs.

This voluntary change-of-mind policy does not limit any statutory rights available to consumers.

7. REFUNDS

Once an eligible return has been received and assessed, REFYN will confirm the applicable outcome.

Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.

The time required for funds to reflect may depend on the payment provider and the customer's bank or financial institution.

8. RETURN SHIPPING

Customers must contact REFYN before sending any item back.

Please do not send a return to an address without first receiving return instructions from our team.

Where a return is due to an error by REFYN, a qualifying defect, or another circumstance where REFYN is responsible under applicable law, REFYN will provide appropriate assistance with the return process.

For eligible change-of-mind returns or exchanges, the customer may be responsible for applicable return delivery costs.

9. RETURN INSPECTION

All returned clothing and fashion items are subject to inspection.

REFYN may assess the condition of the item, packaging, tags, labels and other applicable components to determine whether the item meets the applicable return conditions.

A change-of-mind return may be declined where an item has been worn, washed, damaged, altered, stained or returned without required original components, subject to applicable consumer-protection laws.

10. CONSUMER RIGHTS

Nothing in this policy is intended to limit, exclude or waive any rights available to consumers under applicable South African law, including the Consumer Protection Act 68 of 2008.

Where applicable law provides a consumer with a right to a repair, replacement, refund, return or another remedy, those rights will apply.

11. CONTACT US

For return, refund or exchange enquiries, please contact REFYN:

WhatsApp Support: 072 308 0752
Email: sales.refyn@gmail.com

REFYN
13 Ambagsvallei Street
Paarl, Western Cape, 7646
South Africa