Shipping policy

At REFYN, we aim to make your watch shopping experience simple, secure, and convenient. Every watch order is carefully checked, packaged, and dispatched using our selected courier partners.

1. DELIVERY TIME

Orders are generally delivered within 2–4 business days after dispatch.

Delivery times may vary depending on the customer's location, courier schedules, weekends, public holidays, peak periods, and unforeseen circumstances.

The estimated delivery period begins once your watch order has been processed and dispatched.

2. COURIER SERVICES

Watch orders are delivered using our selected courier partners, including:

  • Aramex

  • The Courier Guy

The courier used for your order may depend on your delivery location, package requirements, and courier availability.

3. ORDER PROCESSING

Watch orders are processed after successful payment has been received and verified.

Please allow reasonable processing time for your order to be prepared, checked, securely packaged, and handed over to the courier.

Once your watch has been dispatched, tracking information will be provided where available.

4. TRACKING YOUR WATCH ORDER

Customers can use the tracking information provided by REFYN to follow the progress of their delivery.

Once an order has been handed over to the courier, delivery updates and estimated delivery dates are determined by the relevant courier company.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your:

  • Full name

  • Street address

  • Suburb

  • City/Town

  • Province

  • Postal code

  • Contact number

are entered correctly.

REFYN cannot be held responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

6. COURIER DELAYS

While we aim to have watch orders delivered within the estimated delivery period, REFYN cannot guarantee a specific delivery date.

Delays may occur due to:

  • Weekends and public holidays

  • Remote-area deliveries

  • High-volume periods

  • Weather conditions

  • Courier operational issues

  • Incorrect delivery information

  • Circumstances outside our reasonable control

If your watch order is delayed, please contact us and we will assist where possible.

7. LOST OR DAMAGED WATCH ORDERS

If your watch order appears to be lost, damaged, or significantly delayed during transit, please contact REFYN as soon as possible.

We will work with the relevant courier to investigate the matter and provide assistance in accordance with the courier's procedures and our Returns & Refund Policy.

If a watch arrives damaged, customers should retain the original packaging and delivery documentation and contact us before disposing of any packaging.

8. DELIVERY ATTEMPTS

Courier companies may make delivery attempts before returning an undelivered watch order.

If a parcel is returned to REFYN because the customer was unavailable, provided an incorrect address, or failed to arrange delivery with the courier, additional delivery charges may apply before the watch can be resent.

9. SECURE PACKAGING

All watches are packaged with reasonable care before dispatch to help protect them during transportation.

Customers should inspect the package and watch upon delivery and contact REFYN promptly if there are any concerns regarding damage or missing items.

10. INTERNATIONAL SHIPPING

At this time, REFYN primarily delivers watches within South Africa.

International delivery may be offered in the future and will be subject to applicable shipping fees, customs requirements, duties, taxes, and availability.

11. CONTACT US

If you have any questions regarding our Shipping Policy or the delivery of your watch order, please contact us:

📞 072 282 4113 | Phone / WhatsApp
✉️ sales.refyn@gmail.com

📍 REFYN
981 Masakaneng Street
Modimolle, Limpopo, 0510
South Africa