Shipping policy

SHIPPING & DELIVERY POLICY

At REFYN, we aim to provide a simple, secure and reliable shopping experience. All clothing, footwear and fashion orders are carefully checked, securely packaged and dispatched through our selected courier partners.

1. ORDER PROCESSING

Orders are processed after successful payment has been received and verified.

Orders are generally processed within 1–2 business days. During this time, your order is checked, prepared and securely packaged for dispatch.

Once your order has been dispatched, you will receive tracking information where applicable so that you can follow the progress of your delivery.

2. DELIVERY TIME

Orders are generally delivered within 2–4 business days after dispatch.

Delivery times may vary depending on the delivery address, courier schedules, weekends, public holidays, peak periods and circumstances outside REFYN's reasonable control.

The delivery period begins once the order has been processed and handed over to the courier.

3. COURIER PARTNERS

REFYN delivers orders nationwide using established courier partners, including:

  • Aramex

  • The Courier Guy

The courier selected for an order may depend on the delivery location, parcel requirements and courier availability.

4. ORDER TRACKING

Once your order has been dispatched, REFYN will provide the applicable tracking number or tracking details.

Customers can use these details to monitor the progress of their delivery through the relevant courier's tracking system.

Courier tracking information, delivery updates and estimated delivery dates are provided by the relevant courier and may change during transit.

5. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that the following information is correct:

  • Full name

  • Street address

  • Suburb

  • City/Town

  • Province

  • Postal code

  • Contact number

REFYN is not responsible for delivery delays or failed delivery attempts resulting from incorrect, incomplete or outdated information supplied by the customer.

If you need to correct your delivery information, please contact REFYN as soon as possible after placing your order. Changes cannot always be made once an order has been dispatched.

6. DELIVERY DELAYS

REFYN works with its courier partners to ensure orders are delivered within the estimated delivery period. However, delivery dates are estimates and specific delivery dates cannot be guaranteed.

Delays may occur due to:

  • Weekends and public holidays

  • Remote-area deliveries

  • High-volume periods

  • Weather conditions

  • Courier operational delays

  • Incorrect or incomplete delivery information

  • Circumstances outside REFYN's reasonable control

If your order appears to be significantly delayed, please contact REFYN and we will assist with the relevant courier where possible.

7. LOST, DAMAGED OR INCORRECT ORDERS

If your order appears to be lost, damaged, incomplete, or you receive an incorrect clothing or fashion item, please contact REFYN as soon as possible after delivery or once the issue becomes apparent.

REFYN will investigate the matter and, where applicable, liaise with the relevant courier.

If an order arrives damaged, customers should retain the original packaging and delivery documentation and provide photographs or other relevant information where requested to assist with the investigation.

Any resolution will be handled in accordance with REFYN's Returns, Refunds & Exchanges Policy and applicable consumer-protection requirements.

8. DELIVERY ATTEMPTS AND UNDELIVERED ORDERS

Courier partners may make one or more delivery attempts depending on their delivery procedures.

If a parcel cannot be delivered because the customer was unavailable, provided incorrect delivery information, or otherwise failed to accept or arrange delivery, the parcel may be returned to REFYN.

Where an order is returned for reasons attributable to the customer, additional delivery charges may apply before the order is resent.

9. SECURE PACKAGING

All clothing, footwear and fashion orders are checked and securely packaged by REFYN before dispatch.

Customers are encouraged to inspect their package upon delivery and contact REFYN promptly if there are any concerns regarding the condition of the package or its contents.

10. DELIVERY AREAS

REFYN currently delivers primarily within South Africa through its selected courier partners.

Delivery availability may vary depending on the destination. Additional charges may apply to certain remote or specialised delivery areas.

International shipping is not currently offered unless specifically stated on the REFYN website.

11. SHIPPING COSTS

Applicable delivery charges will be displayed during the checkout process before payment is completed.

Any applicable delivery fees are determined based on the delivery destination and available shipping service.

12. CONTACT US

For questions regarding orders, shipping or delivery, please contact REFYN:

REFYN
13 Ambagsvallei Street
Paarl, Western Cape, 7646
South Africa

WhatsApp Support: 072 308 0752
Email: sales.refyn@gmail.com