Terms of service

Welcome to REFYN. By accessing or using our website and placing an order with us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. GENERAL

REFYN operates as a South African watch business specialising in watches, timepieces, and related watch accessories.

By using our website, you confirm that you are legally capable of entering into a binding agreement and that the information you provide is accurate and complete.

2. PRODUCTS & AVAILABILITY

We make every effort to ensure that product descriptions, images, prices, specifications, colours, features, and availability displayed on our website are accurate.

Product colours and appearance may vary slightly depending on your device or screen settings.

Watch designs, dimensions, materials, dial colours, straps, packaging, features, and specifications may vary slightly from the images displayed on our website.

All watches and products are subject to availability. We reserve the right to correct errors, update product information, or discontinue products without prior notice.

3. PRICING

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

REFYN reserves the right to change prices, promotions, discounts, and product availability at any time without prior notice.

The price displayed at the time of checkout will apply to your order, subject to successful payment and order confirmation.

4. ORDERS

When you place an order, you are making an offer to purchase the selected watch or product.

An order is only considered accepted once payment has been successfully received and the order has been confirmed by REFYN.

We reserve the right to cancel or decline an order where necessary, including in cases of suspected fraud, pricing errors, stock issues, or incorrect product information.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Returns, Refunds & Exchanges Policy.

5. PAYMENTS

Payments must be successfully completed before an order can be processed and dispatched.

We use secure payment processing methods to help protect your payment information.

REFYN does not store customers' complete payment card details on our website.

6. SHIPPING & DELIVERY

Orders are generally delivered within approximately 2–4 business days after dispatch, unless otherwise stated on the website.

Orders may be shipped using our selected courier partners.

Customers will receive tracking information where tracking is available once their order has been dispatched.

Delivery times may vary due to weekends, public holidays, remote-area deliveries, peak periods, or unforeseen courier delays.

Customers are responsible for providing accurate delivery information when placing an order.

REFYN is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

7. RETURNS, REFUNDS & EXCHANGES

Returns, refunds, and exchanges are handled in accordance with our Returns, Refunds & Exchanges Policy.

Customers should review the applicable policy before requesting a return, refund, or exchange.

Returned watches must comply with the conditions specified in our Returns, Refunds & Exchanges Policy, including any requirements relating to the watch's condition, packaging, tags, accessories, and proof of purchase.

Nothing in this section limits any rights available to consumers under applicable South African consumer-protection laws.

8. WATCH CARE & PRODUCT INFORMATION

Customers are responsible for reviewing the product description, specifications, operating instructions, care information, and any applicable warnings before using a watch.

Customers should handle and maintain watches according to the manufacturer's or product-specific instructions.

Water resistance varies between watch models. Customers should review the specific water-resistance rating of their watch before exposing it to water.

Water resistance does not necessarily mean that a watch is suitable for swimming, diving, showering, or prolonged exposure to water.

Battery life, water resistance, materials, strap types, dimensions, and other specifications may vary between individual watch models.

9. WEBSITE USE

Customers agree to use our website only for lawful purposes.

You may not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, or distribute website content without permission.

  • Use our website or its content for purposes that violate applicable laws or regulations.

10. INTELLECTUAL PROPERTY

All content on the REFYN website, including logos, photographs, graphics, text, product descriptions, designs, branding, and other materials, belongs to REFYN or its respective content providers and may not be reproduced, copied, modified, or distributed without prior written permission.

11. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, courier services, hosting providers, technology providers, and other service providers.

We are not responsible for delays, interruptions, or issues caused by third-party service providers, although we will make reasonable efforts to assist customers where possible.

12. LIMITATION OF LIABILITY

REFYN will make reasonable efforts to ensure that the website and ordering process operate correctly.

We are not responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, technical failures, payment-provider interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms limits or excludes any rights or protections provided to consumers under applicable South African law.

13. PRIVACY

Customer information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as necessary to fulfil orders, provide customer support, process payments, prevent fraud, and deliver products.

14. CHANGES TO THESE TERMS

REFYN reserves the right to update or amend these Terms of Service when necessary.

Any changes will be posted on this page, and the updated version will apply from the stated effective date.

15. GOVERNING LAW

These Terms of Service are governed by the laws of the Republic of South Africa.

16. CONTACT US

If you have any questions regarding these Terms of Service, please contact us:

📞 +27 64 607 1393 | Phone / WhatsApp
✉️ sales.refyn@gmail.com

📍 REFYN
981 Masakaneng Street
Modimolle, Limpopo, 0510
South Africa